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Return Policy

Last updated: 14/07/2025 

Thank you for shopping at July’s Pearls. We want you to love your pearl jewellery! If you are not completely satisfied, you can return most items within 14 days of receipt for a refund or exchange, subject to the conditions below. 

 

1. Cancellation Rights 

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days starting from the day after you receive your jewellery. 

To cancel, please notify us by contacting info@julyspearls.com within this period. 

 

2. Returning Jewellery 

  • You have a further 14 days from cancellation notification to return your items. 

  • Jewellery must be returned unused, undamaged, and in its original packaging. 

  • Pearls are delicate — please handle with care to ensure they remain in perfect condition. 

  • We reserve the right to refuse returns if the jewellery shows signs of wear, damage, or improper handling. 

  • You are responsible for the return shipping cost unless the item is faulty or incorrect. 

 

3. Non-Returnable Items 

The following items cannot be returned unless faulty: 

  • Custom or personalized jewellery (e.g., engraved items) 

  • Items marked as final sale or clearance 

  • Gift cards or vouchers 

 

4. Faulty or Incorrect Items 

If your pearl jewellery is faulty or you received an incorrect item: 

  • We will arrange for repair, replacement, or full refund as appropriate. 

  • Return postage will be covered by us in this case. 

 

5. Refunds 

  • Refunds will be processed within 14 days of receiving and inspecting the returned jewellery. 

  • Refunds will be issued to the original payment method. 

  • Please allow additional time for your bank or card provider to complete the refund. 

 

6. Exchanges 

  • To exchange an item, please return the original jewellery as outlined above and place a new order for the desired item. 

  • Contact us if you need assistance with the exchange process. 

 

7. How to Return 

Please send returns to: 

July’s Pearls 
Returns Department 
128 City Road London EC1V 2NX 

Include your name, order number, and reason for return inside the package. 

 

8. Caring for Your Pearls 

To keep your pearls beautiful: 

  • Avoid contact with chemicals, perfumes, and cosmetics 

  • Store pearls separately in their original pouch or box 

  • Clean pearls gently with a soft cloth after wearing 

 

9. Contact Us 

If you have any questions or need help with a return, please contact: 

Email: info@julyspearls.com

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