Oyster Heart

Shipping Information for Pearl Jewellery:

• Processing Time:

  • Orders are typically processed within 1-3 business days. Custom or made-to-order pieces may take a little longer (usually 5-7 business days).

• Packaging:

  • All jewellery is carefully packaged in a luxurious box or velvet pouch to ensure its protection during transit. Some items may come with a certificate of authenticity.

Please visit our shipping policy for more details.

Return and Refunds Policy:

• Return Window:

  • Customers have 30 days from the date of delivery to return items for a full refund or exchange, provided the jewellery is in its original condition (unworn, undamaged, and in the original packaging).

• Return Process:

  • To initiate a return, simply contact the email address mentioned in our Returns Policy or you can send us a text on our Instagram page.

  • Returns must be shipped back within 7 days.

• Refunds:

  • Once the returned jewellery is received and inspected, a full refund will be issued to the original payment method.

  • Refunds are processed within 5-7 business days after approval.

Please visit our return policy for more details.